Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide when you request a quote or survey through our website forms, call or email us with enquiries, use our solar savings calculator, or subscribe to newsletters. Information collected includes: name, email address, phone number, postal address, property details, and energy usage information.
2. How We Use Your Information
We use your information to provide quotes and arrange home surveys, communicate about your enquiry and installation, assess grant eligibility and complete grant applications, send relevant information about our services (with your consent), and improve our website and services.
3. Data Sharing
Your information may be shared with MCS-certified installation partners to fulfil your quote request, grant administrators (Home Energy Scotland, ECO4 providers) for grant applications, and service providers (email, CRM systems) who process data on our behalf. We never sell your data to third parties. We only share information necessary to provide the services you have requested.
4. Data Retention
We retain your data for as long as necessary to provide services or as required by law. Quote enquiries are typically retained for 2 years. Installation records are retained for 25 years to support warranty claims and MCS certification requirements.
5. Your Rights
Under UK GDPR, you have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data (subject to legal obligations), object to processing of your data, request data portability, and withdraw consent at any time. To exercise these rights, contact us at info@scottishenergyefficiency.co.uk.
6. Cookies
We use essential cookies to make our website function properly. We also use analytics cookies (with your consent) to understand how visitors use our site. You can control cookie preferences through your browser settings.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted over encrypted HTTPS connections.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact
For privacy-related questions or to exercise your rights, contact Scottish Energy Efficiency at: Email: info@scottishenergyefficiency.co.uk, Phone: 0141 230 0198, Address: Unit 3, Prospect III, Prospect Business Centre, Dundee DD2 1TY, Scotland, UK.